Zelle

How Zelle works, how long payments take, why they sit pending and which banks support it.

Diagram: a Zelle email or phone number enrolled with Account A, not with Account B at the same time; money lands in one account.
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Zelle Multiple Bank Accounts: Email and Phone Rules

An enrolled email address or mobile number points to one bank account. Check enrollment before changing banks.

Illustration of a banking app scanner with a reminder to check the recipient name
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Zelle QR code: find, share and scan it in your bank app

Use a Zelle QR code to select a recipient, then check the name. Here is where to find it and what it shares.

A violet checking and savings card sends a pink arrow, while an outlined credit card's arrow stops at a bar, with the tag "Not accepted".
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Can you use Zelle with a credit card?

No. Zelle sends from a checking or savings account. The apps that take credit cards charge about 3% for it.

A violet request card sends pink request arrows to two people, and cyan payment arrows come back into it, next to the headline Request money with Zelle and a tag reading expires in 14 days.
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How to request money on Zelle: split, expiry, declining

A Zelle request goes only to an enrolled contact, can split a bill, and expires if no one pays it.

Receive money with Zelle: a cyan arrow arriving at a bank account card, with email and mobile contact chips
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How to receive money with Zelle: enroll, timing, expiry

Enrolled? The money lands on its own. Not yet? Enroll the exact email or number the sender used within 14 days.

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Zelle not working: enrollment, limits and blocked payments

Match the message you see to its cause: enrollment, limits, a bank block or a recipient who never enrolled.

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Can you cancel a Zelle payment? Wrong person, wrong amount, what to do

You can cancel a Zelle payment only while the recipient has not enrolled. After that, call your bank.

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Zelle scam refund: can you get your money back?

A Zelle scam refund turns on who pressed send: Regulation E covers a payment someone else made from your account.

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What is Zelle? How it works, who runs it and what it costs

Zelle moves money between US bank accounts in minutes, inside your bank's own app.

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Zelle payment pending: what it means and how to fix it

A pending Zelle payment usually means the recipient has not enrolled the email or number you used.

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How long does Zelle take? Minutes, days or 14 days

Minutes if the recipient is enrolled. Up to 14 days if they are not. Here is what changes the timing.

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Online banks that use Zelle (and which do not)

Which online banks and neobanks have Zelle in their app, checked on each bank's own page.

Zelle is built into the apps of more than 2,300 US banks and credit unions and moves money straight between bank accounts, usually within minutes. A completed payment cannot be reversed, and a payment the recipient never claims expires after 14 days. Start at the Zelle hub or the list of banks that use Zelle.

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