Cash App has added a dedicated Account Safety hub that brings its scam education, security settings and support options into one place, Block said on August 17, 2026. It sits under “Account Safety” in the Cash App mobile app and at cash.app/account/safety on the web.
What changed
- Newan Account Safety hub in the app and on the web
- AnnouncedAugust 17, 2026
- Insidehow Cash App’s built-in protections work, common scams and warning signs, security and privacy settings including Security Lock, and steps to take if you were scammed or hacked
- Supportin-app chat with Cash App Support 24/7, per Block
Source: Block, August 17, 2026 · Checked on September 27, 2026
Why it matters
The useful moment for safety settings is before a payment, not after. The hub puts the main setting, Security Lock, next to the scam guides. Security Lock requires a passcode, Touch ID or Face ID to open Cash App or to move money.
The hub also gives one starting point if something already went wrong: steps to protect the account and a way to report the issue to Cash App. Block also said its automated voice support now fully resolves almost half of eligible calls. That is the company’s own figure.
What to do
- Open Account Safety in the app and turn on Security Lock if it is off.
- Review your notification settings so you see every payment.
- If you were scammed or hacked, follow the hub’s steps and report it to Cash App in the app. Contact Cash App only through the app or cash.app, not through numbers or accounts found on social media.
If a payment is stuck rather than stolen, see Cash App payment pending.
