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Guides: Consumer guide

Fifteen colored cells beneath an ACH trace number heading and overlapping transfer arrows.
ACH ·

ACH trace number: finding a missing payment

Ask for the payment's ACH trace number, then give it to the bank handling the missing deposit.

A cancellation symbol over overlapping transfer arrows beside an international transfer heading.
Wire transfers ·

Cancel an international money transfer

Act immediately: a covered US remittance may have a short cancellation window before the money is collected.

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